FAQ's & Terms of Service
Yes you can. We only ask you to be considerate of others. Coolers, cases of drinks, big platters, or anything deemed to be a part of an impromptu celebration will not be allowed.
Yes, all kids are required to have grip socks in order to participate. Outside grip socks are OK.
If you forget their grip socks, we have grip socks available for sale.
Yes. You can do that in person or online https://waiver.roller.app/kidsplaycity/
Waivers are only needed for participating children, not adults.
No, with the exception of upgrades from regular admission to VIP Membership or to a 10 visit Promo Card. Upgrades will only be honored the day that the regular admission was purchased.
No. The 10 visit Play Card can only be used for 2 children only, and those same children are the only ones allowed to use the promo card. One visit per child. So if you bring the two kids, we will take two visits from your Promo Card.
No. The 15 visit Play Card can only be used for 3 children only, and those same children are the only ones allowed to use the promo card. One visit per child. So if you bring the three kids, we will take three visits from your Promo Card.
No. Play City does not offer childcare, therefore we kindly ask you to always keep an eye on your little ones, and stay inside the premises at all times. Our staff is there to ensure the business runs smoothly and is clean, not babysit your children.
Yes. For all children that are able to crawl or if you want to have your child play inside toddler area, there will be a $10.00 charge (if under the age of 1). We also have a dedicated play pen specifically for this group age.
Yes if you are an active member of the Military, DOD, Law Enforcement etc. Must have a valid ID. Discounts can only be applied at time of purchase (no exceptions). We cannot honor any discounts once a deposit has been received for a party. Please mention your Military status at the time of booking. The name on the ID must match the name on the reservation, extended family discounts will not be honored.
Military discount only applies to Party Packages and General Admission.
Yes you can, just let us know. Princesses or other characters, and even photo booths are OK. The only thing that we DO NOT allow is face painting or confetti. All entertainment must be confined to your party area as to not disrupt our other guests.
Unfortunately, we are unable to provide access to our appliances due to health & safety concerns.
We recommend bringing chafing dishes.
Unfortunately, we are unable to store any personal items in our refrigerator and freezer.
We suggest bringing a cake that does not require refrigeration.
We also recommend bringing a cooler if you'd like to keep drinks cool.
Once a party is over we kindly ask all party guests to leave the facility, however we have several options to accommodate your party.
Mini, Classic, Deluxe, Super, and Patio get a VIP Membership (Mon-Sun. admission for 1 month after the party).
No other discounts or other privileges. Complimentary memberships are non-transferrable. No exceptions.
Once paid, all fees for Birthday Party Packages and other events are non-refundable. If you desire to reschedule your event, this is possible as long as you provide us with at least five (5) days written or electronic (emailed) notice of the desire to reschedule your event. Your rescheduled event must take place within one (1) year from the original event date. All event rescheduling is subject to availability regarding time, package, and area. In the event of a cancellation made less than 5 days before the scheduled date, the 50% deposit will be forfeited.
Lost & Found
Play City will only hold the following specific list of items: Jackets, sweatshirts, blankets, prescription glasses, shoes, backpacks.
As for wallets, and credit cards, we will safely store them inside our safe only for 7 days.